Refund Policy

Since products are shipped within 24 hours in most cases, cancellation needs to be done within 24 hours of placing the order. Once a product has been dispatched, cancellation is not possible.

If you are not satisfied with your purchase, we offer a no-questions-asked return policy. Just return the product(s) to us within 3 days of receiving the parcel. The money will be credited back to your account within the next 7 days (after receiving the product). Returned products should bear original packaging, labels and should be in an unused condition in the same box in which the products were received.

This is, however, applicable for orders only within Indian boundaries. For International orders, please refer to the ‘International Shipping’ section.

SEKAR EMPORIUM(Textiles) P. LTD  may accept Return or Exchange only if the following conditions are met:-

. The tags on the product should be intact.

. The product should be unwashed, unused and in an undamaged condition.

. The item needs to be returned along with the original packaging.

 

Money Back Transactions:

For all Money Back transactions, Value Added Tax at the applicable rate shall be collected from the money back value. The prevailing rate is 1%. In case of Money back, the payment shall be made by way of an account payee cheque within 15 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance.

 

All items must have the original security tag, label and certificate and must be returned in the same condition as delivered by SEKAR EMPORIUM(Textiles) P. LTD . Any item returned showing any sign of wear or engraved, altered, resized (by anyone / entity other than SEKAR EMPORIUM(Textiles) P. LTD ) or damaged in any other manner shall not be accepted for return.

Custom orders with engraving, special ring size etc. cannot be accepted for return, refund or exchange.

SEKAR EMPORIUM(Textiles) P. LTD reserves the right to change the exchange/money back price of the product based on the Quality Inspection. In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.

The return/money back amount will be as determined by our team at SEKAR EMPORIUM(Textiles) P. LTD . In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.

The Process of Return of the Product to SEKAR EMPORIUM(Textiles) P. LTD  within 3 days?

1. Send us an email at info@sekaremporium.com or Call us at 044-2483 0111.

2. We will send you a item return voucher along with return address to which the item should be sent.

3.  Pack the product and courier it to the following address with the original packaging & invoice. It is advised that the return packets should be adequately packed and the box should be with a bubble wrap so that there is no further damage of goods in transit.

How will I get a refund for the order I cancelled or returned?

Here are the steps for getting a refund on the cancelled order:

1. Once the resolution is set for refund, we will soon move ahead with the refund.

2. Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.

3. You can opt for store credit as well and use the amount for future purchases with us.

4. Please visit the Terms & conditions page for more details on the topic.

What are the modes of refund available after cancellation?

Once the cancellation is confirmed, you shall receive the refund in form of store credit or reversal of the payment through the payment source that we received.

When will I get my refund?

Kindly take a look at the following to know about receiving your refunds:

1. You will receive a refund anytime between 7-21 working days.

2. The refunds generally are done earlier than the mentioned time.

3. The refunds are always dependent on banks, payment gateways, etc

4. Please visit the Terms & conditions page for more details on the topic.


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